Privacy Policy

Last updated: 6 July 2026

Sunrise Saves Energy Pty Ltd (ABN 29 659 482 505) ("Sunrise Saves Energy", "we", "us" or "our") is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging our services, you agree to the practices described below.

Information we collect

We only collect personal information that is reasonably necessary to provide our products and services. Depending on how you interact with us, this may include:

• Your name, phone number, email address and property address;
• Property and energy details such as postcode, property type, roof or meter details and approximate energy usage or bills;
• Rebate and eligibility information required to process Victorian Energy Upgrades (VEU), NSW Energy Savings Scheme (ESS) and Solar Victoria applications;
• Records of your enquiries, quotes, orders, installations and support tickets;
• Payment or financing details where relevant to a purchase; and
• Technical information collected automatically when you visit our website, such as your IP address, browser type and pages viewed.

How we collect it

We collect personal information directly from you when you complete a form on our website, request a quote or rebate check, raise a support ticket, call or email us, or engage us for an installation. We may also collect information from third parties where you have consented or where the law allows, for example from scheme administrators, finance providers or referral partners.

Why we use your information

We use personal information to:

• Respond to your enquiries and provide quotes and estimates;
• Assess eligibility for and process government rebates and scheme certificates on your behalf;
• Arrange, design, deliver and install your products through our accredited installers;
• Provide warranty, aftercare and support services;
• Manage payments, administer our business and meet our legal and regulatory obligations; and
• Send you service updates and, where you have not opted out, relevant marketing.

Disclosure to third parties

We do not sell your personal information. We may share it with trusted parties only where needed to deliver our services, including:

• Accredited installers and subcontractors who carry out your installation;
• Scheme administrators and regulators for VEU, ESS and Solar Victoria rebate processing;
• Product manufacturers and suppliers for warranty and compliance purposes;
• IT, payment, communications and professional service providers who support our operations; and
• Government agencies, or others, where required or authorised by law.

Marketing

From time to time we may contact you about products, offers and updates we think are relevant. You can opt out at any time by using the unsubscribe link in our emails or by contacting us using the details below, and we will action your request promptly.

Cookies & website analytics

Our website may use cookies and similar technologies to help it function, remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings, though some parts of the site may not work as intended. Any analytics data is used in aggregate to improve our website and services.

Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. This includes access controls, secure systems and staff confidentiality obligations. No method of transmission or storage is completely secure, but we work to safeguard your information and to respond appropriately if an issue arises.

Keeping and destroying information

We keep personal information only for as long as it is needed for the purposes described in this policy or to meet our legal and record-keeping obligations. When it is no longer required, we take reasonable steps to securely destroy or de-identify it.

Overseas disclosure

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Accessing & correcting your information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable time. There is no charge to make a request, though a reasonable fee may apply for providing access in some cases.

Complaints

If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the date it was last updated shown at the top.