Frequently asked questions

1. HOW DOES IT WORK?

We help you to save money and reduce your carbon emissions and ecological footprint. We do this by working under the VEET Scheme to install free energy-efficient and water-saving products in your home or business.

To discuss your needs and make an appointment, just call us on 02 8011 3111 , email us at info@sunrisesavesenergy.com.au or complete the contact form on this site. We will then arrange a suitable time for one of our installers or electricians to visit your property and fit in with your new products.

After your installation, our friendly staff will give you a quick call to confirm that everything went smoothly and that you are happy with your new products.

2. What is a VEET Scheme?Is it Available?

Yes!

The Victorian Energy Upgrades Scheme, formerly known as the Victorian Energy Efficiency Target (VEET) Scheme, is a Victorian Government initiative, also known as the Energy Saver Incentive. The VEU or VEET Scheme was established under the Victorian Energy Efficiency Target Act 2007 and is administered by the Essential Services Commission (ESC), in accordance with the Victorian Energy Efficiency Target Regulations 2008.

The purpose of the VEU Scheme is to reduce greenhouse gas emissions, to encourage the efficient use of electricity and gas by making energy efficiency improvements more affordable, and to encourage investment, employment, and technology development in industries that supply energy efficiency goods and services. The VEU Scheme is not a rebate scheme, but it can save you money, in both your home and business/organization.

Under the Scheme, certain registered businesses, known as “Accredited Persons”, create electronic certificates when they help you make energy efficiency improvements to your premises. These certificates are called Victorian Energy Efficiency Certificates (VEECs), and each certificate represents one tonne of greenhouse gases abated.

Sunrise Saves Energy is not an Accredited Person (AP) however it works closely with renowned AP to help residential and commercial customers to claim their rebate. Please note that as with all APs, Sunrise Saves Energy is not paid or employed by the Victorian Government, but must adhere to the Government’s strict VEU guidelines. Revenue is generated purely through the sale of created VEECs to liable third parties. These parties are generally known as “Relevant Entities”, and are often large energy retailers with a liability under the VEU Scheme.

Under the Scheme, the money APs make from selling their created VEECs can go towards a discount for the customer on the energy-saving products or appliances installed. As the value of VEECs varies, and the percentage of that value the AP decides to pass on to you or your business/organization is generally at the AP’s discretion, it pays to shop around.

Further information can be found on the following Victorian Government sites:

www.victorianenergysaver.vic.gov.au
www.energy.vic.gov.au
www.veet.vic.gov.au/Public/Public.aspx?id=Home
www.veet.vic.gov.au/Public/APRegister.aspx?id=169
www.esc.vic.gov.au

3. What is the Catch?

There isn’t one. Truly! There are no hidden fees or charges, and no obligations to choose any or more products (just choose the type of products you want installing from our range – whether that’s one type of product or all of them).

We work strictly under the VEU guidelines, to the highest standards. Our team is professional and efficient, and we use only A-Grade electricians.

All our products are of high quality and have been tried and tested. All the light globes and LED downlights we install come with a manufacturer’s warranty.

4. Who Does the Work?

Sunrise Saves Energy prides itself on maintaining a friendly, polite, efficient, and professional team. Our field team comprises a number of experienced installers and electricians.

All of our team members receive comprehensive Sunrise Saves Energy training and work responsibly, closely following the Victorian Government’s strict VEU Scheme guidelines. Our installers and electricians are all registered under the VEU Scheme, and hold full business insurance. Additionally, all of our electricians are fully qualified, A-Grade electricians and each member of our team carry their Aussie Greenmarks photo ID for your peace of mind.

Any equipment required for the job will be discussed prior to the installation. Lifts, additional electrical equipment, add-ons for lights, etc.

FAQ Victoria

Some of the Frequently Asked Questions Related to Victoria

FAQ New South Wales

Some Frequently Asked Question Related to NSW ESS

1. Why the Offers of NSW is Different from Victoria?

Premises in each state are governed by different schemes, which set the amount of value we can create from the regulated activities. The value we can create in VIC is much higher than NSW for a number of reasons, including the average type of fuel burned to generate electricity is more CO2 intensive in VIC than in NSW, and the long history of the NSW scheme has reduced savings opportunities, for example by enabling free distribution of about 26.9 million CFL light globes in 2004-2011.

For New South Wales premises, we still ensure you get the best deal on energy efficient products, so it’s like getting the installation free!

2. What is the Catch?

There isn’t one. Truly! There are no hidden fees or charges. We give you a complete estimate, and you are not under any obligation to accept any savings opportunities we suggest.

The low cost of your upgrade is made possible by the NSW Energy Savings Scheme. As an Accredited Certificate Provider, we help you get the benefit of ESS incentives for you to invest in energy saving activities.

We work strictly under relevant guidelines, to the highest standards. Our team is professional and efficient, and we use only appropriately licensed and trained assessors, installers, electricians and plumbers.

All our products are high quality brands, tried and tested to Australian standards. All the lighting products we install come with a minimum 2 year manufacturer’s warranty. All our installations have a 1 year warranty on workmanship.

There are some conditions that apply under the ESS, so please read this page carefully and contact us with any questions.

3. Is there any cost involved ?

Yes, for New South Wales premises.

For NSW Residential Households, pay only $49* to replace all of your halogen downlights to modern, safe, money-saving LED downlights including GST, supply & installation of the products.

For NSW Small Business, pay only $33* to replace all of your halogen downlights, including GST, supply & installation of the products.

*15 halogens non-dimmable downlight minimum; no upper limit; replace existing lights only.

For large commercial, get in touch with us or mail us at info@sunrisesavesenergy.com.au

4. Who does the Work ?

Sunrise Saves Energy prides itself in maintaining a friendly, polite, efficient and professional team. Our field team comprises of trained, licensed and experienced assessors, installers, plumbers and electricians.

All of our team members receive comprehensive Sunrise Saves Energy training. All contractors hold full business insurance. All of our contractors are fully qualified,  and carry Sunrise Saves Energy Photo ID for your peace of mind.

5. Is my Home or Business Eligible?

To be eligible for the Sydney Super Saver LED Lighting Upgrade Offer:

  • Your home or business must be in the Sydney Metro area. If you’re not sure, give us a quick call to find out.
  • You must agree to replace enough equipment to create 4 Energy Savings Certificates or at least 15 Halogen Downlights. Contact us for more details for different types of lights.
  • Your existing lighting equipment, showerheads must be accessible and serviceable, and – you need to pay the agreed fee for any equipment or services you request.

Contact Us

Give us a call or fill in the form below and we will contact you. We endeavor to answer all inquiries within 24 hours on business days.